Privacy Policy

KPA Holdings Pty Ltd ("we," "our," or "us") having registered office in New South Wales, is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Information we collect from users of our website.

We operate Lawyer Link (the "Platform"). We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

By using the Services, users consent to the collection and use of their Personal Information by us. You also represent to us that you have any and all authorisations necessary to use these Services including using them to process Personal Information. We collect and use the information you provide to us, including information obtained from your use of the Services. Also, we may use the information that we collect for our internal purposes to develop, tune, enhance, and improve our Services, and for advertising and marketing consistent with this Privacy Policy.

This Privacy Policy has been drafted having regard to our obligations under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which includes the Australian Privacy Principles (collectively, the Privacy Act). This Privacy Policy is a public document and has been prepared in light of Australian Privacy Principle 1 i.e. Open and Transparent Management of Personal Information.

Please read our privacy policy carefully to get a clear understanding of how our website collects, uses, protects or otherwise handles users’ Personal Information.
This Privacy Policy is intended to inform users about how our website treats Personal Information that it processes about users. If users do not agree to any part of this Privacy Policy, then we cannot provide its Services to users and users should stop accessing our services.

By using the Services, You acknowledge, consent and agree that we may collect, process, and use the information that you provide to us and that such information shall only be used by us or third parties acting under our direction, pursuant to confidentiality agreements, to develop, tune, enhance, and improve the Services.
Although we may attempt to notify you when changes are made to this Privacy Policy, you are responsible for periodically reviewing any changes which may be made to the Policy. We may, in our sole discretion, modify or revise the Policy at any time, and you agree to be bound by such modifications or revisions.

Definitions:

“Collect” means gather, acquire or obtain by a lawful and fair means, information in circumstances where the individual is identifiable or identified.
“Express Consent Consequences” includes the fact that that we will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act in the event that you provide consent to the disclosure of your Personal Information by us to an overseas recipient and the overseas recipient handles your Personal information in breach of the Privacy Act.
“Expressly Informed” means the circumstance where we have provided you with a clear statement (either verbal or in writing) of the Express Consent Consequences.
“Opt Out” means an individual’s expressed request not to receive further Direct Marketing communications.
“Personal Information” means information that is not Sensitive Information, including information or an opinion (whether information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. This includes, but is not limited to, an individual’s first name, last name, email address, phone number, password and address.
“Primary Purpose” is the main reason for the Collection of any Personal Information.
“Reasonable Expectation” means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the relevant purpose.
“Secondary Purpose” means a purpose of Use or Disclosure other than a Primary Purpose.
“Sensitive Information” is given its meaning in section 6(1) of the Privacy Act 1988 (Cth).
“Use” means the handling of Personal Information by our Company.

1. Information We Collect

We may collect personal information directly from you or automatically through your use of the Platform, including:

Personal Details: When you submit an enquiry, we collect information such as your name, email address, phone number, and any additional details relevant to your legal enquiry. We may also collect information through correspondence, including emails and messages exchanged with us.
Sensitive Information: Depending on the nature of your enquiry, we may collect sensitive information relevant to your legal matter. This may include details about criminal charges, family disputes, financial circumstances, health conditions, or other information required to assist in referring you to an appropriate legal practitioner. Such information will only be collected with your consent and shared to legal practitioners for the purpose of assessing and responding to your enquiry.
Usage Data: We automatically collect data about how you interact with our Platform, including your browser type, IP address, access times, and the pages you view.
Device Information: Information about the device used to access our Platform, such as hardware model, operating system, browser type, and unique device identifiers.
Location Data: With your consent, we may collect location data to enhance your user experience and provide geographically relevant services.
Cookies and Tracking Technologies: We use cookies and similar technologies to personalise your experience, track usage patterns, and improve functionality. Cookies are small text files stored on your device that allow us to recognise you and remember preferences. You can manage cookie settings through your browser, but disabling cookies may limit certain features of the Platform.

2. How We Use Your Information

We use your information to:

Connect you with independent legal practitioners based on your enquiry.
Provide you with updates, confirmations, and support.
Improve the functionality and performance of the Platform.
Comply with legal and regulatory requirements.
Analyse user behaviour to enhance the Platform experience.
Send marketing material, including newsletters and promotional offers, if you opt-in. You can unsubscribe at any time by following the instructions in the email or contacting us at enquiries@lawyerlink.com.au

Communication Preferences: By providing your email address and/or phone number, you consent to receive service-related communications, including notices required by law, via email or SMS. These may include updates on your enquiry, confirmations, or changes to our policies or services. You may also receive optional marketing communications, such as newsletters and promotional offers. If you wish to opt out of marketing communications, you can unsubscribe using the link provided in emails or by contacting us directly.

Data Retention: Following the completion of services or termination of your enquiry, we may retain your personal information for archival purposes or to comply with legal obligations. Any retained data will be securely stored and handled in accordance with this Privacy Policy.

Content Removal: We reserve the right to remove content, messages, or any information submitted through the Platform if we believe such actions are necessary to:

Comply with the law or legal processes.
Enforce this Privacy Policy or investigate suspected illegal activity.
Protect the security, integrity, and functionality of our Platform.
Safeguard the rights, property, or safety of our users, Platform, or others.

3. How We Share Your Information

Your information is only disclosed as outlined in this Privacy Policy or where required by law.

Disclosure to Legal Professionals:

We share your information with solicitors within our network to assess and respond to your legal enquiry. Each practitioner in our network has had their registration as a lawyer and place of practice verified through the Online Platform of the Law Society of NSW. Practitioners have also indicated their areas of practice, and referrals are made solely on this basis to ensure suitability for your enquiry.

Third-Party Service Providers:

We may share information with trusted third-party providers who assist us in delivering our services, such as website hosting, email communications, and analytics. These providers are contractually bound to protect your information and may not use it for their own marketing purposes.

Legal Obligations and Compliance:

We may disclose your information to law enforcement agencies, government authorities, or other parties if required to:
- Comply with legal obligations or regulations.
- Enforce this Privacy Policy and protect our legal rights.
- Investigate suspected fraud, intellectual property infringement, or illegal activities.

Your Consent:

By using our Platform, you authorise us to share your information as outlined above. If you do not agree with this Privacy Policy, please discontinue use of our services immediately.

4. Your Choices About Your Information

You have several options regarding the use of your information:

Email and Phone Communications:

We may periodically send newsletters or promotional communications that promote our Platform and services. You may opt out of these communications by following the unsubscribe instructions in emails or by contacting us directly.
Despite opting out of promotional emails, you may still receive service-related communications such as confirmations, policy updates, or important notices.

Changing or Deleting Your Information:

You can update your personal information by emailing us at enquiries@lawyerlink.com.au
You may also request deletion of your personal data, and we will make reasonable efforts to honour your request. However, certain data may be retained to comply with legal obligations, prevent fraud, or resolve disputes. Deleted data may also remain in archived backups for a limited time.

Declining to Provide Information:

You are free to decline providing certain information, but this may affect our ability to offer services or respond to your enquiry.
If you need to review or correct the information we hold, you may contact us directly.

5. Security of Your Information

We take reasonable steps to safeguard your personal information from misuse, loss, or unauthorised access, including:

Secure storage and encryption.
Restricted access to personal information by authorised personnel only.
Regular security reviews and updates.

Limitation of Liability: While we implement reasonable measures to protect your data, no method of transmission over the Internet or electronic storage is completely secure. As such, we cannot guarantee security of your personal information. By providing your personal information, you acknowledge and agree that KPA Holdings Pty Ltd is not liable for any unauthorised access, disclosure, loss, or misuse of data, except as required by law. You provide your data at your own risk and relinquish any future claims that may arise against KPA Holdings Pty Ltd.

6. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us at enquiries@lawyerlink.com.au. We will respond to such requests in accordance with applicable laws.

7. Cookies and Tracking Technologies

We use cookies to improve user experience and collect anonymous analytics data. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of the Platform.

8. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once no longer required, your information is securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the Platform constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at enquiries@lawyerlink.com.au